Here are the steps for you to follow before sending your item to us:

Step 1

Contact our Sales Team first to get quotation for your smartphone 

The value of the product depends on the condition and the accessories included

Step 2

Backup your data

Berry Nice can help back up your data with extra charges included.

Step 3

Log-out your credentials

Please log-out all of your account in the phone such as Apple ID, Gmail account, Huawei account and etc.

Failure to log-out this accounts in your smartphone will deem the product unusable and will be considered as spare parts.

Step 4

Reset your smartphone

Berry Nice will help you reset your smartphone but we will not take any responsibility regarding your data, unless otherwise backup is mentioned.

Step 5

Hand your item to us

There is two methods for you to handling your item to us:

A. Walk in to our store

B. Post your item using the details below:

-Address

-Phone number

-Name of contact

Step 6

Quick Test

Our staff will run a quick diagnostic test to your smartphone while you wait. Here's some of what we check for:

• Physical condition of the smartphone, enclosure or back glass, and camera lenses
• Front and back camera functionality
• Touchscreen functionality
• Wi-Fi and Bluetooth functionality
• All buttons on the smartphone
• SIM card functionality
• Charging and USB connectivity
• Speaker and earpiece sound quality
• Battery health

Step 7

Confirming your process

Please confirm your trade-in process in chats or in person and then we will proceed to exchange it with our product.

If the value if the traded-in product is lower then the value of our product, you will be entitled to pay the difference in cash or in bank transfer.

Notes:

In case you want to sell your product without exchanging with other products, please inform our Sales Team at the beginning as the price for your item may be vary.