How We Check Your Device
No silent deductions and no lowball surprises. Here's exactly what happens between "WhatsApp us" and "you get paid" — the checks we run, and why the final offer is what it is.
Get a quote on WhatsAppThe 6-step buyback inspection
You send the details
WhatsApp us your model, storage, battery health, condition, and any faults. We reply with an estimated quote based on current market value.
Walk in or courier the device
Bring it to our Sentul store, or courier it from anywhere in Malaysia. Most in-store inspections take 15–30 minutes, done in front of you.
Physical & functional inspection
We test the screen, biometrics, cameras, battery, speakers, buttons, and ports, and check for original vs third-party parts.
Lock & ownership check
We confirm the device is signed out (iCloud / Find My, Google / FRP) and verify ownership to keep every transaction clean and legal.
Final offer, explained
We show you what we found and how it maps to the offer — no silent deductions. If anything lowered the price, we explain why.
Instant payout
Accept the offer and get paid immediately via DuitNow, bank transfer, or cash on request.
What we test
Every check below feeds the final offer. We tell you what we found.
Screen
Cracks, scratches, dead pixels, touch response, True Tone, burn-in / green line.
Battery
Battery health %, swelling, charging behaviour.
Biometrics
Face ID / Touch ID functionality.
Cameras
All lenses, autofocus, stabilisation, and flash.
Buttons & ports
Power, volume, mute, charging port, speakers, microphones.
Original parts
Genuine vs third-party screen, battery, and housing.
Lock status
iCloud / Find My, Google / FRP, telco/carrier lock, MDM.
Clean transactions only
For everyone's safety, we verify ownership before completing a purchase. You may be asked for a valid MyKad, passport, or company document. We do not buy iCloud-locked devices or telco-locked Android phones, and we will not complete a deal on a device that can't be properly signed out.
Want to prepare before you come in? Read how to back up your phone and how to remove iCloud / Find My first.
Frequently asked questions
Why can the final offer differ from the online estimate?+
The online number is an estimate based on what you tell us. The final offer is confirmed after we physically inspect the device — battery health, hidden damage, third-party parts, or lock status can move the number up or down. We always explain any difference before you decide.
Do you check if the device is stolen or locked?+
Yes. We confirm the device is fully signed out (iCloud / Find My, Google / FRP) and verify ownership. iCloud-locked devices are an absolute no, and we do not buy telco-locked Android phones.
How long does the inspection take?+
Most inspections are completed within 15–30 minutes in-store. Courier inspections are done on the day we receive the device.
Can I watch the inspection?+
Absolutely — for walk-ins we check the device in front of you and talk through what we find.
Ready when you are
WhatsApp us your device details for an estimated quote — then walk in or courier it for the final, transparent offer.
Get a buyback quote